Skip to main content

Banner Not Showing

Symptom​

The consent banner does not appear when visiting your site in a fresh incognito window.

Checklist​

Before diving into causes, verify:

  • You're testing in a private/incognito window (existing consent cookie hides the banner)
  • The script tag is present in your page source (View Source → search for consentforge)
  • Your embed token matches the property in the Dashboard

Cause 1: Script tag not loading​

How to check: DevTools → Network → filter by "consentforge" — the script should appear.

Fix: Ensure the script tag is in <head>, not deferred by a tag manager that fires too late. The script must load before consent is needed.

Cause 2: Domain not authorised​

How to check: DevTools → Console — look for a ConsentForge warning about unauthorised domain.

Fix: Add your domain to the property's authorised domains: Property → Settings → Domains → Add Domain.

How to check: DevTools → Application → Cookies — look for cf_consent.

Fix: Delete the cf_consent cookie and reload in incognito.

Cause 4: Banner hidden by CSS​

How to check: DevTools → Elements — search for .cf-banner. Check if it has display: none or visibility: hidden applied.

Fix: Remove conflicting CSS from your site's stylesheet. ConsentForge's styles are scoped but high-specificity site CSS can still override them.

Cause 5: adblocker or browser extension​

How to check: Test without any browser extensions. Some adblockers block cdn.consentforge.com.

Fix: Allowlist cdn.consentforge.com in your adblocker for testing. Note: some visitors may always see no banner due to adblockers — this is expected and not a compliance risk (adblockers typically block all tracking too).

Cause 6: Property has no published policy​

How to check: Dashboard → Property → Policy — check if a policy is published.

Fix: Publish your policy: Policy → Publish Policy.

Still not working?​

Contact support at support@consentforge.com with:

  • Your property ID
  • Your domain URL
  • A HAR file from DevTools (Network → Export HAR)